Privacy Policy

Customer Support Email: care@elvonaeoly.com

Elvonaeoly ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase from us.

1. Information We Collect

When you visit our site or place an order, we may collect the following types of information:

Contact information: name, email address, phone number, shipping and billing address
Payment information: credit card number and related billing details (collected and processed securely as described below)
Order information: products purchased, order history, and preferences
Technical information: IP address, browser type, device information, and cookies used to improve site functionality

2. Data Security & SSL Encryption

Our website is protected by an SSL (Secure Sockets Layer) security certificate, which encrypts data transmitted between your browser and our servers to safeguard your privacy and protect your personal data.

All sensitive personal information, including credit card numbers and other payment details, is collected and processed exclusively on pages secured with SSL encryption technology. We do not store complete payment card information on our own servers; payment processing is handled through secure, PCI-compliant third-party payment processors.

3. How We Use Your Information

We use the information we collect solely for legitimate business purposes, including:

Processing and fulfilling your orders
Communicating with you about your orders or inquiries
Improving our website, products, and customer experience
Complying with legal obligations

Collecting personal information is not the primary purpose of our business; any information collected is used only as necessary to provide our products and services to you.

4. We Do Not Sell Your Information

We do not sell, rent, or trade your contact information (including your name, email address, or phone number) to any third party for marketing or any other purposes.

5. Use of Personal Information & Images for Advertising

We will never use your personal information or images for advertising purposes without your explicit consent. Any use of customer-submitted content (such as reviews or photos) in our marketing materials will only occur after obtaining your clear permission.

6. Cookies

Our website may use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings; however, this may affect certain features of our website.

7. Third-Party Service Providers

We may share necessary information with trusted third-party service providers (such as payment processors and shipping carriers) solely for the purpose of fulfilling your orders. These providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.

8. Children's Privacy

Our services are intended solely for adults, or for users who have obtained the consent of a parent or legal guardian. We do not knowingly collect personal information from individuals under the age of 16.

If we become aware that we have collected personal information from a minor under 16 without verified parental or guardian consent, we will promptly take technical and administrative measures to delete such data and prevent further collection.

By using this website, you confirm that you have reached the age of legal majority in your jurisdiction, or that you are using this website and related services with the permission of a parent or legal guardian.

9. Your Rights

In accordance with Indonesia's Personal Data Protection Law (Law No. 27 of 2022), you may have the right to access, correct, or request deletion of your personal information, as well as the right to withdraw your consent to data processing at any time. To exercise any of these rights, please contact us using the information provided below.

10. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the applicable laws of the Republic of Indonesia, including Law No. 27 of 2022 on Personal Data Protection. If any provision of this policy conflicts with applicable national or regional law in Indonesia, the applicable law shall govern to the extent of such conflict.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised effective date.