Shipping Policy

Customer Support Email: care@elvonaeoly.com

Thank you for shopping at Elvonaeoly! Please read the following shipping policy carefully to better understand our order processing and delivery process.

1. Order Processing Time

All orders will be processed within 1-3 business days (excluding weekends and public holidays).

Order Cut-off Time:

Orders placed before 4:00 PM will begin processing the same day;
Orders placed after 4:00 PM will begin processing the next business day;
Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Destinations

Currently, Elvonaeoly ships exclusively within Indonesia.

Areas We Ship To:

All provinces within Indonesia, subject to courier service coverage

Areas We Do NOT Ship To:

Remote or outlying islands not covered by our courier partners' standard delivery network
International addresses outside Indonesia

If your shipping address falls within an unsupported region, please contact customer support before placing an order to confirm delivery availability.

3. Shipping Time & Rates

Item	Details
Order Processing Time	1-3 business days
Shipping Time (within Indonesia)	3-7 business days
Estimated Total Delivery Time	4-10 business days (Processing Time + Shipping Time)

Shipping Rates:

Order Amount	Shipping Fee
Below $80.00	$9.99
$80.00 and above	Free Shipping

Free shipping applies to standard delivery addresses within Indonesia's courier service coverage area. Remote or outlying islands outside standard courier coverage may not be eligible for shipping services or free shipping.

Special Circumstances:

Actual delivery times may be extended due to the following factors:

Customs inspection (for imported goods, if applicable)
Public holidays
Flight or ferry delays or severe weather
Carrier operational delays

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package in real time via the platform below:

https://www.17track.net/en

5. Customs & Import Taxes

If your order involves goods shipped from outside Indonesia, any applicable customs duties, import taxes, or other related fees are the sole responsibility of the recipient. These fees must be paid upon the arrival of the goods in Indonesia, and the exact amount may vary depending on customs regulations and order details.

We recommend that you familiarize yourself with any potential fees before placing an order. These fees are not collected or set by Elvonaeoly; they are paid by the recipient to local government authorities in accordance with Indonesia's import and export regulations.

6. Shipping Address Confirmation

Please carefully verify your shipping address at checkout, ensuring that your name, address, district/sub-district, city, province, and postal code are accurate. Elvonaeoly is not responsible for delays, returns, or lost packages caused by incorrect address information. If you need to update your address, please contact customer support as soon as possible before your order is processed.